Though we are sure you’ll love our products, we do understand that sometimes you may change your mind. If you decide to return an item, simply notify us within 7 days of delivery by writing an email to firstname.lastname@example.org with the order number and the item you want to return. We will then be in touch with further details and, assuming all conditions are met, we will provide a refund of the original purchase price, less the initial and return delivery fees.
Please familiarise yourself with the following conditions as they are central to our service and strictly observed:
(1) You must notify us of your intention to return an item within seven (7) days of delivery;
(2) The item must be returned to us in new and un-used conditions;
(3) The item must be completely re-packaged to its original wrapped & packaged state, ready for re-sale. If you discard, destroy or are unable to re-use the original packaging, you must replace the packaging with the same or similar materials. Items returned that have been damaged in-transit due to incorrect re-packaging will not be refunded. It is your responsibility to ensure that returned items are packaged in the exact same way as they were originally sent;
(4) The item must be complete with any and all instructions or assembly tools.
All returned items are inspected to ensure the above (please allow 5 business days). Upon successful inspection pass, you will be refunded within 5-10 working days.
Your furniture goes through detailed checks to make sure it's up to our standards before we dispatch it to you, so damage is rare. It’s also very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If you’re not happy with the goods when you inspect them, let our delivery partner know or note this on the form and contact us. If you only realise after the delivery that you're unhappy with the quality, or if we've sent you the wrong item, just contact us within 24 hours of delivery, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and, assuming it’s valid, arrange to collect the item from you and either give you a full refund, arrange for a repair, or order you a replacement. It's very important that you inspect your product upon delivery. If we do not hear from you within 24 hours of delivery, we assume that you are happy with your new furniture and you are already enjoying it.
Because our products are made to order, we cannot accept cancellations or changes after your order has been processed. But if you have a change of heart and would like to change or cancel order, please contact us at the earliest convenience and we’ll do our best to assist you.
You are always welcome to contact us and we’ll be glad to assist you!